CUSTOMER ENGAGEMENT

Happy agents,
happy customers

Support, engage, and inspire your way to happier customers with omni-channel cloud contact centre.

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hero image for effortless page
Support, engage, and inspire your way to happier customers image

Working together just got easier

Keep your agents connected to internal experts with team messaging, video meetings, and a modern business phone—all in one app. Now you can give faster support the moment customers need it, even when you’re on the go.

INBOUND CONTACT CENTRE

No long wait times here

Workforce management tools help ensure an agent is ready to help whenever a customer reaches out. And since skills-based routeing matches them with the best agent for the job, your customer’s issue gets resolved on the first try.

OUTBOUND CAMPAIGNS

Made for agent productivity

Whether you’re chatting about a new sales promotion, getting ahead of a customer question, or calling about collections, get more done with campaign-specific outbound diallers.
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DIGITAL ENGAGEMENT

Go beyond voice

When customers reach out through email, text, or social media—you need to be ready. With an omni-digital tool, engage with customers across the channels they love. From live chat to YouTube comments, make every interaction feel like it’s a direct call to your support line.
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Customer service,
reimagined
Bring everyone together
around the customer
Easy to manage
Easy-to-use admin and supervisor tools let you set up and make changes without needing IT help.
Set up smarter routeing

Streamline your workflow with AI, skills-based routeing, and actionable analytics.

Collaborate with your team
Quickly access internal experts with team messaging and an integrated corporate directory.

Integrate your CRM

Surface relevant customer information with database and CRM integrations.
Reply on any channel
Never miss a conversation—engage with customers across their favourite channels.
Connect to anything
Customise your workday with 60+ ready-to-use integrations or build your own with our open API.

We’re on one platform, all in one place, and we go to one place for support.

Sarah Lawes
Sr. Director of Workforce Management & Analytics, iPacesetters
Office anywhere mobile image
The best customer experiences start here
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