Retailers everywhere are reimagining the shopping experience with RingCentral
Support on every channel
Give shoppers something to smile about by connecting them with the right person, every time.
Make it easy to get help
Chat with shoppers and manage conversations across every digital channel—all in one place.
Keep shoppers in the loop
Stay nimble every step of the way with accurate call-routing and order alerts for click and collect and delivery services.
Say goodbye to wait times
Share lines across different endpoints and quickly connect shoppers to the right department.
Make it personal
Shorten the path to purchase and improve loyalty by empowering associates to know their customer.
Get context before you connect
Route calls based on service required and give associates profile and purchase data using integrated CRM apps.
Go with them everywhere
Connect with shoppers anytime, anywhere by phone, chat, or even video.
Delight with seamless service
Give customers a consistent experience by connecting HQ, stores, and customer service with messaging, video and phone—all in a single app.
Connect their way
Whether it’s delivery, collection, or a table reservation—connect with guests across every touchpoint.
Set up easy collections
From phone orders to in-person collections, updates every step of the way.
Reply on any channel
Find new ways to engage with guests and manage conversations across digital channels like WhatsApp, Apple Business Chat, and Facebook Messenger.
Serve guests from anywhere
Whether you’re running a pop-up, managing a ghost kitchen, or providing takeaway orders from home, stay connected on any device.
Integrate your favourite apps
Connect RingCentral with the tools you use every day. Looking for a custom integration? Build your own with our open APIs.
Keep customer data safe
We know your top priority is making sure customer data is safe and secure. That’s why we’ve built our solutions on the most trusted communications platform.
“Everything we need to support customers is in one virtual workspace.”
Matt Doughty, Team Manager at Waitrose & Partners
Let’s talk shop