Build an effective work-from-home customer service team
1. Make the transition
Transition agents to working from home using a cloud-based contact centre platform and continue servicing customers no matter where agents happen to be.
2. Go social
Incorporate digital channels like live-chat, messaging, and social to reduce inbound call volume and service customers on the channel of their choice.
3. Enable collaboration
Work within a collaborative contact centre to allow agents access to teams and experts within the organisation to increase customer satisfaction.
Service that doesn’t skip a beat
Provide the service your customers expect with a 100% remote support team. Our cloud-based platform makes it easy for agents to get up and running with just an internet connection. Service customers without them knowing your agents are at home.
Connect on the channel of their choice
Give customers who can't (or would rather not) connect via phone more options.
- Create a presence on virtually any social and digital platform your customers are on.
- Aggregate messages from all digital channels to streamline agent productivity.
- Provide top-notch customer service no matter where your customers and agents are located.
Collaborative contact centre
Collaborate easily from any location
When agents need quick answers or input from someone within your organisation, our collaborative contact centre allows for real-time communication through team messaging. This ensures customers' questions are answered right the first time, every time.
FREE seat licenses
Now more than ever, it’s crucial to provide reliable support for your customers. To help you manage a dispersed team during the COVID-19 crisis, we're offering FREE seat licenses for the RingCentral Contact Centre Work from Home Business Continuity Program for 90 days, with a 48-hour go-live express implementation SLA.
Managing remote agents has never been easier
Get new agents set up quickly from home. Leverage UCaaS tools like team messaging and video communications to stay engaged with your agents from anywhere, on any device.
Part of the worry when you’re in a situation like this is that you lose a lot of productivity and it’s harder to keep people accountable, but we’ve seen the exact opposite.
Founder & CEO
It took us just two days to reposition 250 people in offices around the country to working from home, without creating a single problem.
Vice President of IT