February 2020 Release

Take a look at what’s new.

February 2020 Release

Overview

Office

Users can receive & reply to messages in their Android & Apple CarPlay enabled cars
Users can now activate an account directly from the mobile app.
Service portal has cascading menus and expandable column widths and table.
New Cisco CP6821 and CP8851 phones are being offered.

Platform

Make calls and start and join meetings with RingCentral for Microsoft Teams desktop and web apps.
Click-to-dial, get caller-info screen pops and automatic call logging, and much more with RingCentral for SugarCRM, ServiceNow, and Zendesk integrations.
Set meetings as recurring in RingCentral for Canvas.

RingCentral App Gallery

Analytics

With this release, Adoption and Usage report offers user-level data in a searchable, tabular form. The report can now also be downloaded.
Under Live Reports, 'ringing' status has been added to "Queue Monitor" and "Agents Count" widgets. This offers queue managers added granularity on each step of a call in a queue.

Global

International numbers for agent-assisted countries can now be purchased through the service portal, and call rates for local IVN and non-geographic numbers are displayed.
Lowered rates for select IVN price per minute (PPM).
Local India conference numbers can now be purchased.

WEBINAR

Watch the February 2020 webinar

Our RingCentral University training team provides a more in-depth review of our recent updates and enhanced features.

Release notes

For more detailed information on all our latest updates, check out the February 2020 release notes.

Learn more about RingCentral products