RINGCENTRAL FOR THE AUSTRALIAN PUBLIC SECTOR
Unlock the
power of digital communications

Deliver high value citizen-centric services that engage users and move the country forward.

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Public sector organisations are getting future-ready with RingCentral
See RingCentral customer stories

Australia’s digital landscape is changing

The digital revolution is well underway in Australia. Over the next decade, we will see important changes to policies as environmental shifts bring fresh challenges in how communities are served, at a time when citizen demands are increasing.

Businesses are adopting cloud

42%

of businesses in Australia are using paid cloud, this was at the end of 2019, this figure will be much higher by the end of 2020.

Productivity improvements

9.4

Bil over

5

years

The adoption of cloud services by businesses in Australia has resulted in a cumulative productivity benefit to the economy.  

An online mobile society

An online mobile
society

25%

of online sales in Australia were made through mobile devices in 2019, with 48 per cent of customers shopping on mobile at least once a week.

One tool for all your modern communication needs

One tool for all your modern communication needs

Message

Stay in touch with all staff, record conversations, and comment simultaneously for instant teamwork.

Video

Run virtual staff meetings and all-hands roundtables on one-click HD video meetings. Join via a web browser (no downloads needed). 

Phone

Set up a highly secure government phone system to support all your citizens and staff. Save money with budget friendly digital solutions. 

Contact Centre

Start conversations with citizens across multiple touchpoints like voice, chat, social media, or email. 

One tool for all your modern communication needs

Message

Stay in touch with all staff, record conversations, and comment simultaneously for instant teamwork.

Video

Run virtual staff meetings and all-hands roundtables on one-click HD video meetings. Join via a web browser (no downloads needed). 

Phone

Set up a highly secure government phone system to support all your citizens and staff. Save money with budget friendly digital solutions. 

Contact Centre

Start conversations with citizens across multiple touchpoints like voice, chat, SMS, social media, or email. 

TOTAL COST OF OWNERSHIP
Ease budget pressures
Leverage cloud economies of scale with solutions that are kind to your budget. 
Do more with less
Increase efficiency while reducing costs with a cloud-first approach and all-in-one communications software.
Eliminate upfront investments
Reduce spending on technology, storage, networking, and security and enjoy reductions in operational costs, maintenance, and upgrade expenses. No upfront hardware or expensive CapEx required.
Migrate and save
On average, customers who migrate from an on-premises phone system to a RingCentral cloud phone system are saving about 40% on total costs.
CLOUD ELASTICITY
Only pay for what you really need
Adjust your solution based on usage, whenever and wherever you need to.
Pay as you go
Scale users up and down so you only pay for what you use every month and not a penny more. 
On-demand self service
Add and delete users in minutes on the RingCentral mobile app. Say goodbye to multiple vendors and the hassle of negotiating your usage.
Pay your way with predictable bills
Predict your costs with certainty. Choose to allocate RingCentral to your CapEx or OpEx budgets, we can accommodate your preference.
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FUTURE–FIT SOLUTIONS
Embrace the power of cloud
Adopt the government’s Cloud First policy and future-proof your organisation.
Always-on reliability
Enjoy our industry leading guaranteed SLAs (99.999%) and strengthen your disaster recovery plans.
Get future-fit 
We'll cover the maintenance of your cloud phone, message and meeting systems so you don’t have to. With software updates 4x per year, you’ll always have the latest version, features and enhancements. 
Empower your workforce to go mobile
Keep the lights on during any emergency by automatically enabling a mobile workforce. Keep employees smiling with work-life flexibility. 
Any device. Anywhere. 
Our apps work on any device in any location. Sign in securely and start collaborating with colleagues and serving communities instantly. 
Read Guide
Message. Video. Phone. All in one app.
Try RingCentral for free
SECURITY AND DATA RESIDENCY
Keep your data local and citizen information safe  
RingCentral protects all your information and conversations with industry-compliant data centres and comprehensive security. 
Seven layers of security
RingCentral safeguards communications over the entire transmission journey, not just part of it. Every communication travels through encrypted networks and 7 layers of authentication, connecting directly to established carrier lines. 
Learn more
integrations

Connect all your mission-critical tools, no coding required 

Integrate RingCentral with hundreds of tools that you rely on every day like Microsoft Teams, Outlook, Office 365, Skype for Business, Dynamics, Salesforce, Google Chrome, G Suite, Oracle etc. Looking for a custom integration? We’ve got you covered—build your own with our open APIs.

Visit the app gallery
DATA ANALYTICS
Gain valuable insights
Deliver a superior service experience and encourage data-driven business decisions with actionable analytics and automated reporting.
Read more

“We are a profit for purpose organisation – everything we make goes back into the welfare programs we support that provide for vulnerable children and families in the community. Without RingCentral in place and with agents working from home, all of AccessEAP’s calls would have been answered by our call overflow provider. The costs would have been astronomical.”

Mark Hindle, Director of Technology, AccessEAP
 
Read the full story here
REPORT

Restarting Australia through technology: a thought leadership report

BLOGPOST

How cloud supports Public Sector business continuity

BLOGPOST

How UCaaS Can Save Local Councils Money 

Becoming Cloud First
On-premises vs. cloud
Digital Government
Transform your public service with RingCentral Australia

Deep domain experience

We’re a 6x leader in the UCaaS Gartner Magic Quadrant, recognised for our industry-leading technology, manageability, and reliability.

Proven record of 20 years

Over 20 years’ experience implementing, managing, and improving mission-critical digital transformations for customers across all sectors.

User-centred approach

We’ve helped over 400,000 customers and millions of users migrate to the cloud. 

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