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LIVE CHAT

Hi, How can I help?

Connect with customers the moment they need help.

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RingCentral Engage

CONTEXT

Understand where your customers are coming from

Give your agents all the information they need to create amazing customer experiences and convert more prospects, such as time spent on the current page, number of pages visited, total number of visits, and unlimited custom fields based on your business needs.

BRANDED CHAT

Make it your own

Customise your chat window with your brand colors, logo, and design. Define how each chat instance will appear (as a link, a floating button, or an invite pop-up) and tailor various fields for your business. Send attachments, emojis, and more.

BEHAVIORAL TRIGGERS

Strike up a conversation at the right moment

Use behavioral targeting such as agent availability, chat status (open or closed), or current time on site to trigger a live-chat invitation.

NPS SURVEYS & MORE

Stay on top of your game

Configure live-chat to send automatic surveys at the end of each session to get immediate feedback from your customers and track your CSAT, NPS, or other satisfaction metrics to help your business better serve its customers.

CO-BROWSING

Get on the same page

Integrate co-browsing with your live chat to see what your customers see. Allow agents to take control of the customer’s screen when needed, and highlight specific blocks to help with explanations or click links which lead the discussion and is simple and fast to set up. Native to the browser, co-browsing does not require any downloads and is simple to set up quickly.

ROUTING

Tune out the noise, respond more effectively

Automatically categorise Live Chat messages with AI to sift through irrelevant data, bots, and spammers so agents can use their time more effectively. Send specific enquiries to appropriate teams eg. sales, marketing, or customer support.

ROUTING

Tune out the noise, respond more effectively

Automatically categorise Live Chat messages with AI to sift through irrelevant data, bots, and spammers so agents can use their time more effectively. Send specific enquiries to appropriate teams eg. sales, marketing, or customer support.

Additional Resources

Case study
Orange Enhances Digital Customer Care through Consistent Quality in Service Interactions
Ebook
How to Build a Modern Digital Customer Service Strategy: 10 Real-World Insights for B2C Leaders
Checklist
Digital Customer Service Checklist

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.

Call us today (800) 574 5290

Thank you for your interest in RingCentral

A sales advisor will contact you within 24 hours. If you’d like to speak to someone now, please call  1800 200 335.

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