Gain actionable insights to drive your contact centre performance
With our widget-based, real-time dashboards you can build completely customised views of what is going on for different members of your team. Managers can see overall performance and customer experience, supervisors can check on the performance of their teams, and agents can know what the load is at a glance at any time.
At-a-glance business insights to focus agent performance
Customer experience data
Improve overall customer experience with the pre-built and customisable reports you need to understand your call centre performance and health.
- Queue information
- Interaction data
- Real-time operations