Improve connect rates and automate tasks with an intelligent outbound solution
Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics. Plus, increase agent productivity with predictive dialler technology and prevent non-compliant automatic dialling through intelligent call suppression.
Avoid the silent pause when connecting a call
Connect agents before the customer answers and eliminate the delayed “hello” that comes with legacy predictive diallers. Calls start more naturally so agents will have more productive conversations, opening up the opportunity for higher sales volumes. Our outbound diller also supports all types of dialling methods, such as predictive, preview (timed and untimed), and progressive.
Manage call queues intuitively
With a dynamic Blended Predictive Dialler, easily handle fluctuating call volumes by automatically switching outbound agents to inbound queues when volumes spike, and back to outbound when service levels are met. Our priority-based blending also allows for a true inbound and outbound blending environment where agents are assigned calls based on priority of the contact and their skill set.
Access intelligent reporting and analytics
Track sales campaign performance with actionable reporting and analytics. Outbound contact centre managers can quickly assess if they’re meeting goals with ad hoc reporting, real-time dashboards, and drill-down analytics.
Intelligent call suppression
See how it works for your business
A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.
Thank you for your interest in RingCentral
A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290.