Efficient inbound call routing
Superior outbound capabilities
- Maximising agent productivity
- Automating mundane tasks
- Making multiple, simultaneous predictive calls
- Eliminating awkward delays when greeting callers
Collaborative Contact Centre
Set your business up for success by making your customer interactions quick and efficient through seamless collaboration. The opportunity for real-time communication between agents, teams, and experts throughout the organisation creates industry-leading customer experiences.
Streamline all contact centre interactions regardless of channel. Use powerful administration tools in a drag-and-drop development environment to reduce your dependency on IT and put control back in the hands of your call centre managers.
Real-time reporting and analytics
What our contact centre customers are saying
“Since rolling out RingCentral we have seen our call overflow volumes drop by almost two-thirds in just two weeks. That’s thousands of dollars saved every week.”
“For the first time, our customer support team can now immediately get a holistic view of who is calling, what they need help with, and where they are, so the agent can provide a fantastic experience for them.”
“When we were assessing unified communications and contact centre solutions, RingCentral ticked all the boxes in terms of functionality and cost savings.”