Symmetry HR Brings Order to National Communications and Collaboration
Symmetry HR Brings Order to National Communications and Collaboration
“We just flicked the switch,” says Matthew Walton, Chief Sales and Marketing Officer at Symmetry Human Resources about its implementation of RingCentral Office in November last year, based on a presentation from unified communications and contact centre trusted advisor Giles Potter from Great Outcomes. Up until that point the recruitment firm, which operates across Australia’s […]
The Rise of Contact Centre Agents 2.0
The Rise of Contact Centre Agents 2.0
This year has affected contact centres in many different ways. It forced agents to work from home at the time when the crisis also led to a rapid increase in call volumes. The rise of digital communications, bots and automation, and the gig economy are also reshaping contact centres. The agents of the future are […]
Business benefits of moving on-premises PBX to the cloud
7 business benefits of moving on-premises PBX to the cloud
From a proliferation of dedicated business apps to smartphones and laptops that enable employees to connect from anywhere, technology is changing how people work. But telephony systems haven’t kept up, with many businesses relying on outdated PBX systems that don’t meet their current needs. According to Sprint, the average lifespan of an on-premises system is 7 years, […]