Why unified communications is critical to long-term remote work
Why unified communications is critical to long-term remote work
It’s been a turbulent year for us in the business world. Just last year, we projected an ordinary, par-for-the-course start to a new decade, with a steady rate of technology adoption and advances to remote work. Obviously, COVD-19 turned that all upside down, and 2020 has been marked by unprecedented uncertainty. With 2021 right around […]
Will we see any permanent, industry-wide changes as a result of COVID-19
Will we see any permanent, industry-wide changes as a result of COVID-19?
Like every other law firm and every office-based organisation in the Sydney CBD, when COVID-19 hit our firm was uprooted and forced to adopt a totally new operational paradigm. Until COVID we had never contemplated the concept of running a law firm remotely with all staff working from their homes. COVID has challenged the bricks […]
Customer Service Costs: How to Calculate—and Reduce them Strategically
Customer Service Costs: How to Calculate—and Reduce them Strategically
Good customer service plays an integral part in business success. Companies that commit to providing a high standard of customer service retain more customers, drive up their average order value, and end up distinguishing themselves in the marketplace through positive word of mouth.1 But customer service requires significant investment, and so keeping your costs as […]