COVID-19 has changed our way of life. Offices remain closed, cities are on lockdown, and travel is cancelled. Suddenly, you have been forced to keep your businesses running — and thriving — with your agents working from home.
Faced with this new reality, RingCentral has responded swiftly in supporting organisations challenged with maintaining customer communications. After all, reliable messaging, video-conferencing, phone communications , and contact centr engagement during a crisis are essential to providing consistent customer service.
Business as we know it seems to be turned on its head. Yet, despite challenging times, you can continue to deliver a sense of normalcy. How? By connecting effectively with your customers and delivering invaluable and uninterrupted customer service. After all, customer service agents are on the frontlines too. You are supporting customers in setting up in-home technology, assisting millions with their banking needs, and most importantly connecting patients with care teams. Your teams are helping passengers cancel and rebook their travel plans.
Right now your physical presence might be limited. But your customer service doesn’t have to be. An active and reliable contact centre shows you are there for your customers — determined to satisfy their needs despite the challenges. In fact, sustained customer engagement has never been more important in securing customer loyalty for the future.
RingCentral enables you to communicate, collaborate, and connect with customers no matter where your agents are. They only need a laptop and an internet connection to provide secure and reliable service to your customers. By enabling remote work for your agents, our cloud contact centre solutions help maintain the health and safety of your organisation’s most valuable asset — your people.
During this difficult time, we see it as our duty to offer our solutions to those who need them most. Therefore, for the next two months, new customers impacted by the COVID-19 crisis can take advantage of RingCentral’s customer engagement solution free of charge.
The package includes a 90-day free seat licence. We can have you up and running on the platform in days – just sign up before June 15th 2020.
As a global organisation servicing customers around the world, we rely extensively on our own technologies to stay connected during this time of crisis. We felt it was our responsibility to offer this same solution to organisations in need. We want to help your business continue servicing customers while agents are working from home.
I’ve watched in admiration as communities and organisations around the world come together to defeat this terrible virus. At RingCentral, we want to do our part — by keeping you and your customers connected.
On behalf of our global workforce, stay safe and thank you.